Customer Service

    Company

  • How can I apply for a job or internship?
  • What does Wild Country do for community work and sustainability?
  • Delivery

  • Can I change the delivery address of my order?
  • Where can I find the information on the delivery?
  • Who can I contact if I have problems with my account?
  • Can I cancel my order?
  • How can I use the purchase voucher or discount coupon?
  • How can I check the details of my order?
  • What payment methods are accepted?
  • Can I get an invoice for the purchased goods?
  • Is the receipt sent together with the goods?
  • Other

  • Who can I report errors or send feedback on the website to?
  • What can I do if I believe that I may have purchased a counterfeit product or visited a fake website?
  • Product

  • Where can I find technical product information?
  • Where can I find the information on the sizes?
  • Where can I find spare parts and accessories for my product?
  • Registration

  • How can I register?
  • What are the benefits of registering?
  • How can I change my account settings?
  • Returns

  • Can I exchange my product?
  • How can I get the refund after making the return?
  • What are the conditions for returns?
  • Who can I contact if I have other doubts or questions about returns?
  • Sponsorship

  • What criteria do you take into account when sponsoring people and athletes?
  • What criteria do you consider for the sponsorship of events?
  • Warranty

  • What cases does the warranty cover?
  • Can I extend the warranty?
  • How does return under warranty work for the product purchased on wildcountry.com?
  • How does return under warranty work for the product not purchased on wildcountry.com, but instead from an authorized dealer?
  • What can I do if there is a product quality problem?
  • What can I do if there is a difference between the product I saw and purchased on wildcountry.com and the one I received?
  • I purchased the Wild Country product while on holiday and it has a problem. Who can I contact to solve it?