Customer Care

Product recalls

Wild Country takes matters of safety very serious and therefore if there is ever a problem with any Wild Country product then we will always take the responsible course of action - which sometimes means we have to withdraw a product from the market.

Below you will find details of any products we have withdrawn as well as well as detailed information on how to identify and return the product.

We apologize for any inconvenience these notices may cause.

Archived recalls
  • Wild Country Ropeman 1 Recall Notice - Issued 06/06/2024 - [FAQ]
  • Wild Country Superlight Rocks Recall Notice - Issued 2/13/2023 - FAQ
  • Wild Country Friends - Notice to Inspect - Issued 31/03/2017 (GB, FRA, GER, ITA, ESP) - Information Download
  • PRODUKTY WILD COUNTRY FRIENDS - DOBROVOLNÉ UPOZORNĚNÍ KE KONTROLE - 31/03/2017 (CZ) - Information Download
  • Wild Country Climbing Harnesses Recalled Due to Fall Hazard - Update from the US - Issued 30/08/2016 - Information Download
  • Wild Country Syncro Harness Voluntary Recall Notice - Issued 20/06/2016 - Information Download
  • Rocks and anodised Rocks Recall -Issued 07/10/2013 - Information Download
  • Helium Karabiner + quickdraws - Issued 10/12/2012 - Information Download
  • Ropeman 3 - Issued 29/10/2012 - FAQ
  • Via Ferrata - Issued 05/09/2012 - Information Download