Payments / Delivery
Our delivery service is fast and reliable.
All of our products are prepared and shipped at our main warehouse in Bolzano, Italy. This ensures maximum stock availability and the most efficient service for our customers.
The UPS driver will deliver the goods within 2-3 business days from the moment of shipment. Please be advised that approximately 1 business day from the time that the order is confirmed will be required for parcel preparation in the warehouse.
Shipping is paid for by the customer, except for promotional and limited periods in which we offer the service free of charge.
No amount will be payable to the carrier when your package is delivered. Shipping costs may vary based on the country of destination.
We currently ship to the following countries:
SHIPPING & COUNTRY
|
Order < € 50 |
Order ≥ € 50 |
|
|
Austria |
€ 5.50 |
€ 0 |
|
Germany |
€ 5.50 |
€ 0 |
|
Italy |
€ 5.50 |
€ 0 |
|
Order < € 75 |
Order ≥ € 75 |
|
|
Belgium |
€ 12.00 |
€ 0 |
|
Czech Republic |
€ 12.00 |
€ 0 |
|
Danmark |
€ 12.00 |
€ 0 |
|
Estonia |
€ 12.00 |
€ 0 |
|
Finland |
€ 12.00 |
€ 0 |
|
France |
€ 5.50 |
€ 0 |
|
Greece |
€ 12.00 |
€ 0 |
|
Hungarian |
€ 12.00 |
€ 0 |
|
Ireland |
€ 12.00 |
€ 0 |
|
Latvia |
€ 12.00 |
€ 0 |
|
Lithuania |
€ 12.00 |
€ 0 |
|
Luxemburg |
€ 12.00 |
€ 0 |
|
Netherland |
€ 12.00 |
€ 0 |
|
Poland |
€ 5.50 |
€ 0 |
|
Portugal |
€ 12.00 |
€ 0 |
|
Romania |
€ 12.00 |
€ 0 |
|
Spain |
€ 12.00 |
€ 0 |
|
Slovakia |
€ 12.00 |
€ 0 |
|
Slovenia |
€ 12.00 |
€ 0 |
|
Sweden |
€ 12.00 |
€ 0 |
|
Cipro |
€ 13.00 |
€ 0 |
|
Bulgaria |
€ 13.00 |
€ 0 |
|
Croatia |
€ 13.00 |
€ 0 |
|
United Kingdom |
GBP 10.12 |
€ 0 |
We don't ship to Switzerland
If necessary, we will make partial shipments of products contained in an order at no additional cost to the customer.
The correct amount of the shipping costs will be displayed in your shopping cart before payment.
You will see the shipping costs of your order before you make the purchase. Shipping costs will be charged together with the cost of your order at the time of payment. No amount will be payable to the carrier when your package is delivered.
Orders are processed 24 hours a day, 7 days a week, and are prepared by our warehouse from 9 a.m. to 5 p.m. Monday to Friday. Orders made after 5 p.m. Friday will be prepared on the following Monday.
Orders made by new users may, in exceptional circumstances, have a slightly longer shipping time should checks on the order be necessary.
We cannot guarantee that orders already paid and entered into our system can be changed because their processing is automated.
CUSTOMS FEES AND DUTIES
Inside the European Union there are no additional costs or duties on products sold in countries inside the European Union. Customers are not required to pay anything on delivery.
RETURN POLICY
THANK YOU FOR YOUR ORDER
We hope that we have fully met your expectations in the purchase of one of our WILDCOUNTRY® products.
If your purchase doesn't meet your expectations, you can return it in just a few steps.
DO YOU WANT TO RETURN AN ITEM?
The return methods depend on where you purchased your products.
The items purchased from the official Wildcountry online shop may be returned free of charge by the carrier UPS only within 15 days from the date of purchase. All other types of shipment will be paid by the purchaser.
Returns with UPS:
1. If you are a registered user: Complete the online return procedure by accessing your account and clicking on “My Orders”. Click on the “Returns” button found on the side menu to the left and follow the instructions displayed until the return has been properly registered.
2. If you made the order as a guest without registering: Click on the following link https://www.wildcountry.com/return-policy and enter your order number and email address. The page with the details of your order will then be displayed. Click on the “Refund the Product” button at the top of the page and follow the instructions until your return has been properly registered. For both registered users and users without accounts:
3. Print out the “RMA” return request document and include it with the package.
4. Click on the button "CREATE RETURN LABEL", print it and stick it on the package.
5. Carefully seal the package and post it within 30 days of completing the online return request, by calling UPS at following number: UPS UK 03457 877 877, or bring the package to the nearest UPS Pickup Station.
6. Note down the tracking number on the return label.
- If the return package complies with conditions above, your request will be processed as soon as possible. The amount paid will be credited with the same method used for payment within 10 business days from receipt of the returned package to our warehouse. Please observe these condition
- The product is in its original state and packaging.
- The clothing products have the label attached.
- The accessories have all parts of the original packaging.
- The shoes are in the original box.
Returned products must be in the same condition in which they were received: intact and not used (including labels and the original packaging).
For more information, please see the 'Terms and Conditions' section.
DO YOU WANT TO AMMEND YOUR PURCHASE?
The purchase cannot be exchanged at this time, so if the size or colour does not meet your expectations, follow the returns procedure steps to be refunded and then place a new order on www.wildcountry.com
- If you need support with your order, contact our Customer Care service for further clarification (you can find our contacts in your order confirmation email).
- The printed returns document contains a returns number (WRMA). Do not forget to include the document with the package. It is ESSENTIAL FOR US TO CARRY OUT THE RETURNS PROCEDURE.