Warranty & Repairs
WildCountry products are covered by a two-year warranty against material and manufacturing defects. This warranty protects legal rights, does not affect any other consumer right recognised by the law and may vary from one country to the next.
General terms and prerequisites of the warranty
If the item is defective, you have 2 years from the date of purchase to submit a warranty application. In order for the warranty to apply, the return must be accompanied by the original receipt of sale or by a valid proof of purchase. In most cases the return u
NOT COVERED BY WARRANTY
Normal wear and tear
All of our items are produced in compliance with our high standards. However, even a WildCountry product that has been stored with utmost care will start to show signs of aging and wear and tear after a certain amount of time. The WildCountry warranty does not cover normal wear and tear. We know that it is inevitable that accidents occur. In some cases, damages caused by normal wear and tear can be repaired. The WildCountry Warranty Department can repair the products to the best of it ability at a reasonable cost plus a nominal shipping cost.
Damage caused by improper use, negligence, not following the washing instructions, normal wear and tear and laceration of materials, and also natural wear and tear due to heavy use, are not covered by the WildCountry warranty.
In compliance with the terms and conditions of our warranty, damage or defects such as rips, burns and holes caused by the user are not covered by the WildCountry warranty.
RETURN UNDER WARRANTY APPLICATION
Two different processes should be kept in mind in the event of:
- purchase from the WildCountry online shop (www.WildCountry.com)
- purchase from an authorised dealer
If the defect is ascertained, we will send you a code with which you can proceed with the free shipment.
If the product is not recognised as defective, but you wish to proceed with the repair in any case, the shipping costs are borne by the applicant.